What are the responsibilities and job description for the Product Specialist position at RaySecur Inc?
Preferred location : Greater Boston area, or near major US airport.
Position Summary :
The Product Specialist will play a critical role in supporting RaySecur's sales team by providing technical expertise and ensuring seamless execution of pre-sales, sales support, and operational activities. This role bridges the gap between technical solutions and customer needs, while also providing operational support to enhance sales effectiveness and ensure a positive customer experience.
Key Responsibilities :
Pre-Sales Support
Develop sales tools and refine processes to empower field sales teams and drive revenue generation.
Prepare and deliver technical presentations and product demonstrations, both virtually and onsite.
Utilize resources and apply learning to teach and tailor product solutions to the customer’s environment.
Act as the product technical expert liaison during the sales process to address customer inquiries and concerns.
Sales Operations Support
Input HubSpot CRM data, ensuring accurate tracking of sales activities, customer data, and key metrics .
Prepare and refine sales-related documents, including proposals, presentations, and reports.
Support management of sales demo equipment fleet, including demo logistics coordination.
RFP & Contract Management
Manage the RFP and contract processes, draft comprehensive responses, meet due dates, and ensure that all RFPs and proposals align with customer requirements.
Create and maintain a catalog of FAQs and boilerplate responses to streamline future RFP and contract preparations.
Track and report metrics, including the percentage of RFPs completed, submitted on time, and accepted without submission issues.
Provide administrative support for proposal submission, contract execution, renewals, and updates.
Market & Product Awareness
Stay informed on product launches, marketing promotions, industry trends, and market insights, sharing actionable data to support sales growth.
Provide sales teams with relevant updates on market dynamics and competitor activity.
Trade Shows & Events
Represent RaySecur at industry trade shows and events, showcasing product capabilities and networking with potential customers.
Support logistics for trade show participation, including setup, booth management, and follow-up activities.
Cross-Functional Collaboration
Work closely with the product and engineering teams to stay informed on product updates, features, and developments.
Collaborate with marketing on sales enablement tools and materials.
Provide field feedback to inform product improvements and customer needs.
Customer Support Transition
- Support the handoff of customers to post-sale service teams, ensuring a smooth transition and clear communication of customer expectations and requirements.
Qualifications
Bachelor’s degree in engineering, business, or a related field, or equivalent experience.
3 years of experience in field sales support, technical sales, or sales engineering role, in a technology or security-related field.
Familiarity with CRM tools (HubSpot preferred) and sales processes.
Strong technical aptitude and ability to understand and explain complex solutions, including setup, demonstration, and troubleshooting of hardware systems
Excellent communication, presentation, and interpersonal skills.
Highly organized with the ability to manage multiple priorities and deadlines.
Willingness to travel as needed (up to 75%).
Preferred Qualifications
Experience with public sector contracts (e.g., GSA, Federal, State, and Local).
Familiarity with security technologies or public safety solutions.
Knowledge of sales metrics, forecasting, and reporting.
Why Join RaySecur?
At RaySecur, you’ll work with a passionate and innovative team dedicated to protecting people and organizations from hidden threats. We offer a collaborative work environment, opportunities for growth, and a chance to make a meaningful impact in the public security space.
LEGAL NOTICES : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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