O365 Labeling Product Expert (HYBRID)

Date Posted:

2025-03-26

Country:

United States of America

Location:

07: Building 07 Houston TX 18050 Saturn Lane, Houston, TX, 77058 USA

Position Role Type:

Hybrid

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our Corporate RTX Enterprise Infrastructure Services (EIS) team:

Role Overview:

As an Office 365 Labeling Product Expert, you will utilize your expertise in Office 365 architecture, administration, and best practices, along with a solid understanding of security, legal, and regulatory/compliance requirements. This role is responsible for supporting Microsoft Information Protection/Azure Information Protection and Unified labeling within our Microsoft GCCH tenant. You will be a subject matter expert in labeling, focusing on driving labeling program initiatives, maintaining accurate documentation and diagrams, and ensuring compliance with RTX mandates.

What You Will Do:

• Design and implement labeling products based on requirements while adhering to cyber and security policies.
• Assist project members with analysis, evaluation, and recommendations for system labeling improvements.
• Execute change management requests related to labeling, including scheduled and planned maintenance support.
• Provide technical consulting to end-user support and other infrastructure teams post-implementation.
• Research, test, and implement labeling tools and next-generation compliance technologies in a GCC High environment.
• Coordinate and escalate compliance issues to Microsoft Support.
• Comply with RTX Cyber Security requirements.
• Use PowerShell scripts to troubleshoot AIP/Unified Labeling issues.
• Collaborate with the internal QA team to ensure accurate testing of AIP, Microsoft DLP, and O365 governance services.
• Attend vendor meetings to support AIP/Unified Labeling services and products.
• Troubleshoot Unified Labeling clients and tools.
• Track and manage short and long-term issues related to AIP/Unified Labeling and governance services.
• Provide L2/L3/L4 incident support and leadership for compliance labeling and O365 governance.
• Update knowledge base articles and documentation on best practices and proprietary tools for Unified Labeling.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
• 1-3 years of hands on experience with MIP/AIP/UL troubleshooting in an Enterprise Level environment or
• 1-3 years experience with Windows PowerShell scripting, Office 365, Service Now, Incident Resolution, Azure Info Protection or Microsoft Info Protection, and SLA management
• 3-5 years of experience, ideally 3 years as an O365 engineer in a large enterprise
• U.S. Citizen Required
• Location: HYBRID TX or CT

Qualifications We Prefer:

• Experience with AIP/Unified Labeling
• Familiarity with Microsoft Government Community Cloud High (GCCH) environment
• Strong understanding of Azure Active Directory
• Some experience with AvePoint Compliance Guardian
• Knowledge of data classification and protection
• Experience with IT transformation initiatives in complex, agile environments
• Energetic, self-motivated, and a positive team player
• Excellent verbal and written communication skills
• Strong decision-making and critical-thinking abilities
• Ability to meet deadlines for projects and assignments
• Capacity to learn and support new technologies and train others
• Exceptional organizational skills
• Good understanding of networking (switches, routers, firewalls, gateways)

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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