Operations, Strategic Customer Events (Hybrid)

Date Posted:

2025-02-18

Country:

United States of America

Location:

MA102: Andover MA 362 Lowell Plymouth 362 Lowell Street Plymouth, Andover, MA, 01810 USA

Position Role Type:

Hybrid

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join RTX and the Global Communications team:

Operations, Strategic Customer Events

As part of RTX’s Global Brand & Marketing Center of Expertise (COE), the Strategic Customer Events team develops and implements a global events strategy to build relationships, enhance brand loyalty, and provide a positive experience with our customers. The team educates and shapes meetings, events, and conferences with customers to support business growth and optimize marketing investments.

RTX is seeking a highly motivated and collaborative event operations lead to manage event execution, as well as oversee all operational aspects of meetings and events. Scope of work includes initial planning and budgeting, to the coordination of logistics on the event day, to post show measurement and reporting. The candidate will also drive standardization of processes, training, and responsibilities across the company.

The ideal candidate is highly-organized, process-oriented professional with operations and event-planning experience.

What You Will Do

• Drive standardization of customer meetings and events processes, training, and vendor sourcing, selection and management.
• Oversee expense report submissions, internal chargebacks, and budget tracking for RTX strategic customer events.
• Develop and understand business goals, logistical needs, and budget for each event to ensure all planning and execution meets objectives and expectations.
• Evaluate event success by standardizing post-event measurement and reporting, using feedback to improve future event planning and execution.
• Manage customer database support as necessary using RTX’s customer relationship management tools.
• If needed, manage event crises and troubleshoot event challenges and emergencies, in alignment with RTX policies and security protocols.
• Manage and update the Strategic Customer Events calendar used to plan, program, and execute events.
• Work closely with RTX functional partners, including ethics, compliance, and legal, to ensure understanding and compliance with all company policies and procedures. Apply the business gift and sponsored travel tool as required.
• Attend selected in-person and digital events to ensure RTX maintains the quality and standards required.
• Travel up to 20%.

Qualifications You Must Have

• Typically requires a Bachelors Degree or equivalent years of experience and a minimum 2 years prior relevant experience.
• Previous experience in operations and project management.
• Previous experience with Microsoft Office applications (PowerPoint, Excel, Word).
• Working knowledge of planning tools and apps (Cvent – Cirrus).
• Working knowledge of customer relationship management tools (Dynamics, SalesForce, TED).
• Previous experience exercising negotiation skills.

Qualifications We Prefer

• Strong organizational skills, a keen eye for details, and the ability to multitask under pressure
• Knowledge of the aerospace and defense industry
• Ability to work independently, as well as in a highly matrixed environment
• Ability to provide superior customer service and exceed expectations
• Ability to work in a dynamic environment

Location

• Hybrid; hybrid employees work both onsite and offsite regularly from one of our main RTX Communications hubs - Farmington, CT, Andover, MA, and Arlington, VA.

What We Offer

• Robust total rewards package with compensation;
• Healthcare, Wellness, Retirement
• Work/Life Benefits
• Career Development and Recognition Programs
• Parental (including paternal) leave
• Flexible Work Schedules
• Achievement Awards
• Educational Assistance
• Child/Adult backup Care
• many other great benefits

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

To qualify for the RTX Re-Empower Program, candidates should:

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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