Hardware Specialist (Onsite; Fargo, ND)

Company Overview:

Razor Tracking is a leading provider of real-time telematics solutions, offering advanced fleet and operations management systems. Our innovative platform delivers actionable insights through GPS tracking, dash cameras, and asset management tools, helping businesses enhance productivity, safety, and efficiency. Committed to exceptional service and scalable solutions, we adapt to our clients’ evolving needs with cutting-edge technology and unmatched support. Join our fast-growing team and make an impact in the fleet management industry!

Job Summary:

We are currently seeking a Hardware Specialist to join our growing and dynamic team! This role plays a critical role in leading hardware strategy, product evaluation, and deployment excellence across Razor Tracking’s telematics platform. It blends hands-on technical execution with strategic decision-making, enabling scalable and high-performing hardware solutions. The ideal candidate demonstrates deep technical knowledge, independent judgment, and a proactive approach to solving hardware integration challenges across diverse client environments. This position collaborates closely with cross-functional teams, leads internal hardware enablement efforts, and owns projects that influence product roadmap and field performance.

Key Responsibilities:

•    Serve as a subject matter expert for Razor Tracking’s hardware ecosystem, including GPS trackers, cameras, sensors, and integration solutions
•    Own and lead hardware sourcing, product testing, and vendor evaluation projects to support business and customer needs
•    Identify, test, and recommend new hardware or configuration solutions using structured assessment frameworks
•    Develop and implement hardware-related SOPs and installation protocols for both internal teams and customers
•    Troubleshoot and resolve advanced hardware challenges, applying independent judgment to complex, high-impact issues
•    Train and support internal teams (e.g., Sales, Support, Development) on hardware functionality and deployment best practices
•    Partner with development teams to influence product design and ensure software compatibility with current and future hardware
•    Author and maintain clear, comprehensive documentation, including knowledge base content, deployment guides, and test results
•    Travel occasionally for onsite customer projects or strategic deployments (typically <25%)

Qualifications:

Education:

•    Associate’s or Bachelor’s degree in a related field such as Information Technology, Electrical Engineering, or equivalent hands-on and analytical experience

Experience:

•    2–5 years in a hardware strategy, technical support, or installation-related role, preferably in telematics, automotive technology, or IoT hardware
•    Experience leading hardware-related projects or influencing cross-functional implementation decisions

Technical:

•    Strong expertise in diagnosing and resolving complex hardware connectivity, wiring, and configuration issues
•    Familiarity with vehicle and equipment-based telematics hardware, including installation, testing, and performance optimization
•    Foundational understanding of networking, GPS technologies, and IoT device integration
•    Proficiency using diagnostic tools and software to evaluate hardware reliability and performance

Preferred Skills:

•    Proven ability to work independently and lead hardware evaluation or deployment projects with minimal oversight
•    Strong analytical and problem-solving skills, including the ability to interpret test results and recommend solutions
•    Effective communicator, able to translate technical details into actionable insights for diverse internal and external stakeholders
•    Comfortable with occasional hands-on installation work, including lifting and configuring equipment in field or confined settings

Valid driver’s license and ability to travel, including occasional trips to Canada

Benefits: Company-sponsored Health, Dental, and Vision (HDV) insurance, 401(k) with company match, Flexible PTO, Employee Assistance Program (EAP), and optional supplemental benefits designed to support your well-being and long-term success.

EOE | Disability/Veterans