What are the responsibilities and job description for the UX Researcher position at Razorfish?
Company Description
Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.
Overview
Join an established Experience team, working together to enhance customer digital experience for web and mobile under one of our large financial services clients. Be a driving force in understanding user behavior/preferences and advise our UX and UI Design teams alongside additional stakeholders based on data collection and analysis.
Responsibilities
At Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.
Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $40- $45/hr. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/30/2025.
Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.
Overview
Join an established Experience team, working together to enhance customer digital experience for web and mobile under one of our large financial services clients. Be a driving force in understanding user behavior/preferences and advise our UX and UI Design teams alongside additional stakeholders based on data collection and analysis.
Responsibilities
- Concept and evaluate existing user experience across web and mobile products - provide guidance to stakeholders based on backed data
- Present findings to stakeholders in eloquent, and simplified manner
- Conduct both qualitative and quantitative research inclusive of usability studies, surveys, A/B testing, interviews, focus groups, etc.
- Connect with Research Manager to conduct tactical research work
- Analyze and interpret data to identify user needs, pain points or uncover trends - provide reports/ presentations on findings
- Collaborate with designers, product team and marketing to ensure targets are met and customer experience/ journey aligns with company goals - participate in brainstorming sessions as needed
- Be an advocate for the user and be their voice through the project lifecycle
- Create user personas as needed and scenarios that can assist design team to better understand the targeted customer
- Conduct trend analysis and provide opportunities of enhancements to existing product
- 5 years of experience in UX Research role and Bachelor's in Psychology, Human-Computer Interaction, Sociology, Research, or similar
- Portfolio demonstrating research projects and how findings were communicated to non-research team showcasing methodologies used, insights, and design decisions/recommendations
- Strong interpersonal skills and ability to work in team environment
- Full understanding of HCD process and user research concepts/best practices
- Experience working with Qualitative, Usability, survey and analytics/heatmap tools (i.e. Airtable, Dovetail, Lookback, Qualtricks, Google Forms, Google Analytics, Hotjar, etc.)
- Experience working with Quantitative Analysis Tools (i.e. SPSS, R or Python for statistical analysis of data, Excel)
- Familiarity or some experience with wireframing/prototyping tools like Figma, Sketch or Adobe XD
- Experience or exposure to Visualization tools like Miro, Invision or similar for prototyping brainstorming and or user journey mapping
- Experience presenting and using presentation software like PowerPoint, Google Slides as well as Data Visualization software like Tableau or similar
- Experience in financial sector and understanding of business credit cards and credit cards in general
At Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.
Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $40- $45/hr. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/30/2025.
Salary : $40 - $45
