What are the responsibilities and job description for the Branch Operations Assistant position at RB Global Inc.?
Job Description
IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team in Buckhannon WV!
The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.
Responsibilities
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team in Buckhannon WV!
The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.
Responsibilities
- Provide various customer support services through mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into the computer system.
- Reference pricing and delivery information.
- Respond to customer questions, complaints, and requests.
- Perform word processing assignments, filing, and related clerical duties.
- Process all necessary paperwork for auction day, securing necessary approvals.
- Follow well-established procedures and under the close direction of the supervisor.
- Open to learning automobile titling.
- Assist with other office functions as needed.
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
- Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
- Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
- Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
- Experienced loader operation.
- Able and willing to report all violations of company policy to a supervisor or manager, immediately.
- Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
- Other duties as assigned per business needs.
- Willing to learn how to operate a forklift (Within 90 days of starting position).
- This position involves outdoor work in all types of weather.
- Strong leadership skills.
- Superior time management skills.
- Ability to work independently.
- Able to communicate and work with customers & towers
- Basic computer skills
- Time managing skills
- Ability to work unattended
- Clear communication skills
- Professional and clean appearance
- Ability to function well as part of a team
- General mechanical knowledge of the makes and models of vehicles required
- Experience in the equipment rental or construction industry and related fields preferred
- Basic automotive repair skills preferred
- Previous forklift operating experience is a plus
- Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time
- Driver's License Required
- 18 Age Requirement
- High School Diploma or Equivalent
- 0-2 Years of related experience
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
