What are the responsibilities and job description for the Customer Service Representative position at RB Global Inc.?
Job Description
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
Responsibilities
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
Responsibilities
- Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact
- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing, and related clerical duties
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned
- Able to communicate effectively with customers
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- 18 years of age or older
- High School diploma or equivalent experience preferred
- 0-2 years’ previous work experience
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
