What are the responsibilities and job description for the Housekeeping Supervisor position at RB Hospitality?
The Best Western Premier Bridgewood Resort Hotel and Conference Center is seeking a reliable and dedicated Housekeeping Supervisor to join our team. This would be dual role combined of both supervisory and housekeeping shifts.
About Us:
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a hospitality leader in the Fox Cities, known for service excellence, community involvement, and a team-oriented work culture that values personal and professional growth.
Team Member Perks / Benefits:
We believe in taking care of our team just as they take care of our guests.
As part of our team, enjoy these added Team Member Perks & Benefits:
- Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
- Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
- Discounted Hotel Stays: Enjoy special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
- Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to 3 guests.
- Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
- Aflac Supplemental Insurance: Available for both full-time and part-time team members.
- Paid Time Off: Earned after one year of employment for those averaging at least 20 hours or more a week.
- 401K Retirement Account: Company match of up to 3% for full-time, eligible team members.
- Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.
Position Overview:
As Housekeeping Supervisor, you’ll work closely with the Executive Housekeeper and Assistant Executive Housekeeper to lead and support our housekeeping team. You’ll help uphold our cleanliness standards across guest rooms, public spaces, and back-of-house areas, with a strong focus on organization and guest satisfaction. This position requires strong communication and leadership skills as you manage daily operations, handle inventory, and respond to guest needs to maintain a welcoming environment.
Key Responsibilities:
(This is a general guideline; additional duties may be assigned).
- Train, motivate, and support housekeeping staff to deliver excellent guest service and cleanliness
- Inspect guest rooms, public areas, and back-of-house spaces to ensure quality standards
- Manage housekeeping inventory, maintaining adequate supplies and equipment
- Respond to guest requests and concerns in a prompt, professional manner
- Collaborate with other hotel departments to create seamless guest experiences
Qualifications:
- High school diploma or equivalent (additional education a plus)
- 2 years in housekeeping, preferably in a hotel setting
- 1 year in a supervisory role in hospitality preferred
- Excellent communication, leadership, and problem-solving skills
- Physical ability to lift up to 50 lbs. and stand/walk for long periods
- Bilingual (English / Spanish) is beneficial
- * Must be able to work weekends and holidays.as needed.
We look forward to hearing from you!
