What are the responsibilities and job description for the Learning Program Manager position at RBC Capital Markets, LLC?
Job Summary
Job Description
What is the Opportunity?
Acts as a primary delivery advisor, responsible for the end-to-end program management and execution for learning solutions within an assigned portfolio. Accountable for partnering with key stakeholders across various Lines of Business (LOBs) to ensure implementation and delivery of learning programs. Delivers on desired outcomes and addresses identified learning and performance gaps.
What will you do?
Manage all aspects of delivery including risks and potential impact; post-implementation review with a view to refinement, cost containment, adjustment and continuous improvement.
Utilize unit-based costing model to create and validate estimates; assist in the building of program road maps; manage scope changes.
Manage planning and implementation of learning program deliveries/scheduling of leader/facilitator led sessions within an assigned portfolio (i.e. classroom, web-ex, video conferencing, and leadership conferences/forums), providing advice and council as needed.
Manage learning program delivery scheduling and planning to maximize resource use and minimize costs providing senior management with timely updates on operational delivery issues.
Participate in planning, costing, and monitoring budget including invoice payments for purchases relating to the delivery of learning events including charge outs.
Provide reporting (when required) of enrolment stats (i.e. attendees, cancellations, and no shows) to provide value and insights.
Attend LOB planning meetings, town halls and regular meetings as required.
Participate in Program Post Implementation Reviews
Partner with Vendor Management to manage relationships with external service providers; follows VM processes and procedures when engaging external vendors; approve project-related vendor invoices.
Maintain an understanding of current trends, systems, technologies, and practices; and proactively share insights and best practices in design and development.
Source / contract - rooms/venues/locations (including room set-up recommendations); internal/external facilitation vendors; hospitality, audio/visual; print/vendor materials.
What do you need to succeed?
- Bachelor's Degree
- 2-4 or more years of experience in project or program management
- Experience managing a budget
- Strong organization skills in a role that manages multiple priorities simultaneously
Nice-to-Have
- 2-4 or more years of experience in a Learning & Development role
- Experience in banking or financial services, specifically Capital Markets
- Experience using Workday or another HRIS
- Experience using a survey collection tool like Achievers, Survey Monkey or Qualtrics
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to building close relationships with clients
The good-faith expected salary range for the above position is $65,000- $105,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC's high performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
Job Skills
Budgeting, Business Case Design, Client Counseling, Customer Success, Data Gathering Analysis, Decision Making, Group Problem Solving, Organizing, Planning Ability, Project Management, Solution Evaluation, Storytelling, Teamwork, Time Management, Training Needs Analysis (TNA)Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
Salary : $65,000 - $105,000
