What are the responsibilities and job description for the VP, Senior Product Manager (Onboarding) Cash Management position at RBC Capital Markets, LLC?
Job Summary
Job Description
What is the Opportunity?
As Onboarding Senior Product Manager, you will be responsible for delivering a delightful onboarding experience through the digital first RBC Clear platform. This includes each step of the customer experience from first engagement to opening accounts and enrolling in services. You will partner with cross functional stakeholders to deliver the future of digital onboarding. This role will be critical in the success of the long term vision for onboarding. This role will be responsible for
What will you do?
- Engage with internal partners to validate roadmap and solution
- Manage high visibility onboarding initiatives with multiple stakeholders to drive alignment and an improved customer experience
- Partner with technology to define, build and deliver roadmap for entity onboarding and maintenance experiences within RBC Clear.
- Create and build innovative solutions for onboarding by continually challenge the existing process to improve.
- Produce and commercialize metrics and key details for Onboarding and Maintenance of customers
- Support and troubleshoot customer and/or technical issues in real time to minimize customer impact
- Supports Sales and Account Managers to learn about new features and functionality to benefit the customer experience
- Work with risk and other partners to build, align and maintain processes and procedures to RBC standards
- Partner with training and marketing team to build external and internal facing documentation to support onboarding and maintenance of customers
- Partner with operations groups to deliver streamlined and frictionless customer experience
What do you need to succeed?
- Requirements
- Experience in cash management entity onboarding of large global and regional institutions
- Base understanding of typical client expectations, documentation requirements, signer management and when onboarding in cash management
- Must haves
- Experience in Cash Management in either banking or within a non bank institution
- Ability to successfully engage and collaborate with partners
- Able to drive large multi stakeholder initiatives projects with high visibility to senior leadership
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to building close relationships with clients
The good-faith expected salary range for the above position is $180,000 - $200,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC's high performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, TeamworkAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
Salary : $180,000 - $200,000
