Customer Service Specialist (CUSTO005321)

SARGENT AEROSPACE & DEFENSE

Position Summary

• Manage assigned customers and accounts to provide customer service and support, including contract compliance, RFQ’s, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.

Responsibilities:

• Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts
• Order acknowledgement, processing, modifications, and maintenance (contract files)
• Contract / Order management, and resolution of directed changes, cancellations, terminations, and associated claims.
• Create and submit quotes to customers and field sales representatives. Conduct proposal reviews and coordinate customer responses via portal / email
• Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)
• Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.)
• Support Finance in the resolution of unresolved invoices.
• Ability to create and manage various Excel spreadsheets. Common knowledge in basic Excel formulas and functions.
• Experience with contract management systems including customer portals.
• Coordinate product returns, repairs, and warranty claims
• Must be a team player, self-starter, problem solver, and adaptable.
• Detail-oriented, well organized, and capable of thriving in fast paced environments.
• Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates.

Minimum Qualifications

• Associate’s degree or Equivalent experience
• Experience, training, and demonstrated performance in the following areas:
• Sales and customer service Interpersonal skills (oral and written communication, integrity, teamwork, and respectful)
• Administrative Skills (organizational, time management, planning, problem solving)
• Experience Using MS Office, MS Excel, ERP Systems and customer portals
• Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX
• Familiarity with sales and support with cross functional technical calls
• Must be a U.S. Citizen
• Attendance and punctuality at work are essential functions of this position.

Preferred Qualifications

• Experience as a Customer Service Specialist for the Aerospace and Defense Markets
• Bachelor’s or better in General Business.

Join the Sargent Legacy in Securing Our Future

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries.  Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets.  RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.

In 2015, RBC acquired Sargent Aerospace and Defense.

Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land based vehicles.

At Sargent, our mission is to secure our future by making the challenging a reality.  We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.

Sargent’s continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company’s commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.

Dedication to our core values. Our must haves…

• Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities: is fair, credible, confidential, fiscally responsible and accountable for decisions and actions.
• Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - We act with excellence in each and every interaction.   Our ideal candidate builds strong internal/external customer relationships, and goes above and beyond to deliver high quality products and services on time, every time.  Key Skills & Abilities: is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction.
• Teamwork - We are better together.  Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities: is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo.  Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas.

EEO/AA/F/M/Vet/Disabled

 #ZR