What are the responsibilities and job description for the Customer Support Representative position at RBC?
ESSENTIAL FUNCTIONS OF THE JOB:
- Facilitate the order process from beginning to end for distributors, OEMs, and outside sales engineers; including quoting, order entry, expediting, warranty, credits, returns, freight claims and invoicing
- Answer basic technical questions utilizing available resources including systems, product support groups, and catalogs to quickly answer customer questions
- Act as liaison between manufacturing, engineering, warehousing, and customers
- Expedite orders to meet customer demands
- Provide effective verbal and written communication
- Utilize problem solving skills including critical thinking
- The ability to always show empathy to customers
- Practice time management and maintain awareness of your own work in queue and that of teammates
- Support and back up teammates during absences and training
- Assist as needed with issues identified by management
EDUCATION:
- Bachelor’s Degree OR
- Associates degree and minimum 1 year of experience in a customer service environment OR
- High School Diploma or GED and minimum 3 years of experience in a customer service environment
DESIRED SKILLS:
- Proficient in the use and navigation of personal computers, especially the use of MS Word, Excel and TEAMS.
- SAP experience, mechanical product knowledge and bilingual skills a plus
PHYSICAL and MENTAL JOB REQUIREMENTS
- Able to sit or utilize standing workstation for 8 hours a day
- Able to work in a cubicle environment
- Able to work in a fast-paced department with multiple inbound media and competing priorities
- Able to organize, prioritize and plan incoming work and work-in-process
- Able to grasp new job-related information/skills and demonstrate understanding of the same.
- Work and collaborate with teammates in person
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
