Senior Applications Support Analyst

Job Summary

Job Description

Senior Applications Support Analyst

WHAT IS THE OPPORTUNITY?

Coordinates application support objectives in partnership with production support team, development team and business representatives. Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution. Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required. Participates in secondary tasks such as projects, change management, testing, DR, etc. Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems.

WHAT WILL YOU DO?

• Day to day Support
• Leading day to day support activities that include incident resolution, defect identification and documentation creation, batch job and application monitoring and General service requests.
• Responsible for application and trend reporting and analysis.
• This position may also liaise with multiple vendors and third-party providers.
• Responsible for identifying application defects and risks associated with incidents.
• Generate standardized reports for distribution to application business and IT representatives.
• Coordination and execution of assigned Support tasks for Initiatives, projects, and DR exercises - includes prep activities leading up to the event, knowledge transfer and documentation, coordination, communication, PIV testing, tracking, and execution.
• Identify efficiency opportunities through pro-active system monitoring and support standardized instrumentation across the portfolio where possible.
• Incident Management and Coordination
  
  

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 3 years of experience in Application support
• ServiceNow
• Vendor Support
  
  

Nice-to-have:

• Technical skills : SQL server
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
  
  

The good-faith expected salary range for the above position is $65,000-$115,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value
  
  

Job Skills

Application Maintenance, Applications Support, Communication, Computer Operations, Customer Service, Documentations, Enterprise Application Delivery, Group Problem Solving, Incident Management, Incident Resolution, Information Technology (IT) Infrastructure, Interpersonal Relationships, Problem Management, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-21

Application Deadline:

2025-02-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com