What are the responsibilities and job description for the Mercedes-Benz Wholesale Parts Inside Sales position at RBM of Atlanta?
WHOLESALE PARTS ADVISOR
ABOUT RBM OF ATLANTA
RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.
We were awarded “Best of the Best” from Mercedes-Benz for 2023 - Georgia's only 9 time winner. We are recognized as a 2024 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honor for 7 consecutive years. We are deeply established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964. RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
Benefits:
- Salary with competitive monthly commission bonus
- Paid holidays, sick time, and vacations
- Great work/life balance with a 5-day work week
- Dealership closed on Sundays
- Paid training and certification
- Flexibility to train Parts Counter Person, Parts Salespeople, and associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
- Competitive insurance and retirement benefits available
- Medical and dental insurance coverage
- Company contribution to Health Savings Account for eligible HDHP participants
- Long-term and short term disability insurance
- $25,000 company-paid life insurance for full-time employees (additional coverage available)
- 401(k) retirement plan with company match
- Climate-controlled facilities
- Employee discounts for parts, service and vehicle purchases
- Onsite parking
ESSENTIAL JOB DUTIES:
Wholesale Parts Advisor will sell parts and accessories to wholesale parts customers and actively solicit wholesale accounts and business. Works at the Parts Counter when required.
- Assist retail customers, internal customers, and wholesale account customers in selecting required parts or accessories in a friendly, professional, and efficient manner via phone, email, or internal communication platforms.
- Inform customer of associated part requirements and specials and ensure they are exposed to the full product line.
- Provide timely and accurate quotes via electronic ordering programs like: Partstrader, CollisionLink, RepairLink, and OPStrax.
- Locate or order parts as needed.
- Pull and fill orders from stock as needed.
- Prepare invoices for parts to be delivered to wholesale customers.
- Receive payment from retail customers or obtain credit authorization.
- Maintain and solicit wholesale accounts in person and/or by telephone. Keep Parts Manager informed on the status of accounts.
- Follow all proper ordering procedures for TRP parts.
- Maintain professional appearance and work space.
- Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
- Complete required Mercedes-Benz and dealership training.
- Abide by company policy and departmental best practices and procedure and perform other duties as assigned.
Requirements and Qualifications:
- Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
- High school diploma or the equivalent.
- Authorized to work in the USA for any employer.
- Previous experience working in a similar role required.
- Basic communication and problem solving skills.
- Basic mathematical skills using American units of measure.
- Physical activities include: remain stationary for long periods of time, operate office equipment, and repetitive motion. When working at the Parts Counter physical activities include: constantly position body and move in order to handle inventory and complete job duties; detect and identify safety concerns; exert force to move/manipulate objects (up to 50lbs occasionally, 40lbs frequently, 10lbs constantly).
- Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $25,000
