What are the responsibilities and job description for the Resident Service Coordinator position at RCAP Solutions, Inc.?
Summary : The primary function of the Resident Service Coordinator (RSC) is to effectively assist in maintaining resident tenancy through a variety of programs enabling them to age in place. Responsibilities : \ Welcome new residents, establish contact with existing residents, and explain the resident services program, its offerings, and the RSC role in assisting residents who desire access to benefits and services. \ Identify and assess individual needs when appropriate; inform the resident of available resources and provide support in accessing services successfully. \ Develop positive relationships with local non-profit agencies, social service agencies / providers, residents, and community. \ Maintain accurate, timely, and confidential documentation of all residents served by using the AASC / data base. Maintain and update accurate confidential files in a secure locked location. \ Communicate through written or verbal any concerns, issues, or problems relevant to property with senior resident services coordinator. \ Required to complete certification by Massachusetts Association Resident Service Coordinators (MARSCH) within first two years of employment. Attend classes, workshops, or trainings a minimum of 12 hours each year to maintain certification. Be available to attend weeklong training conference annually. Attend monthly Resident service coordinator meetings. \ Host monthly meeting with residents related to health and wellness by locating local providers / vendors to present on a variety of relative topics. \ Plan and execute two social events every year with property manager. Host monthly meeting with residents related to health and wellness by locating local providers / vendors to present on a variety of relative topics. \ Report lease violations to property manager when observed. Requirements : \ Bachelor\'s degree or higher in Social Work, Psychology, Counseling, or a related specialty. 1-3 years of resident services experience or equivalent with the aging population. \ Bilingual a plus (Spanish / English). \ Excellent verbal and written communication skills. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds. \ Must maintain a high level of interpersonal skills to handle sensitive and confidential situations. \ Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word. \ Valid driver\'s license and reliable transportation. \ Hours - 40 Hours Click Here to Apply
