Customer Service Representative II

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Internal Deadline: 2/04/2025

POSITION SUMMARY:

Responsible for providing exceptional customer service to customers opening and maintaining deposit accounts while suggesting and explaining products and services. Additional responsibilities include a primary responsibility of higher level customer service requests and providing assistance to the Retail Coordinator through staff training.

ESSENTIAL FUNCTIONS:

• Open and maintain deposit accounts.
• Understand and explain all products and services accurately when offered to customers.
• Open new deposit accounts and execute all CIP requirements.
• Maintain deposit accounts as requested (update accounts, order checks etc.).
• Discuss and resolve questions and concerns with customers when possible.
• Engage with customers in a caring and respectful manner.
• Image work documents timely and accurately as required daily.
• Perform as the branch “Mentor” for deposits when required.
• Mentors will be responsible for assisting the Retail Coordinator with initial and continuing training of all New Accounts staff.
• Initial and continuing training/education.
• Attend Mentor Training as required (at least annually) provided by Ross Department.
  

Responsibilities must be carried out while adhering to all federal regulations, laws and Bank policies.

EXPERIENCE REQUIRED:

Minimum two (2) years of proven customer service experience. Previous experience in banking and knowledge of banking processes with an emphasis on New Accounts. Leadership or Mentor experience preferred.

EDUCATION, CERTIFICATIONS & TRAINING:

High school diploma or GED required.

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Knowledge of bank products, services and regulatory requirements.
• Ability to effectively communicate with customers and co-workers.
• Working knowledge of applicable computer systems.
• Strong customer service, interpersonal and communication skills.
• Ability to work in a fast-paced work environment managing multiple tasks/projects and deadlines simultaneously.
  
  

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.