Operations Support Specialist I - New Accounts (ROSS Dept)

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

POSITION SUMMARY:

Responsible for supporting and assisting branch staff with New Accounts tasks on an as needed basis.

ESSENTIAL FUNCTIONS:

• Provide essential phone and email support to the branch CSRs and Retail Coordinators on day-to-day tasks (i.e. new account opening, general branch New Account questions, escalating requests as needed).
• Provide support and assistance to the Operations Support Supervisor as needed; including but not limited to accurately executing various reports, drafting procedures, assisting with training materials or presentations, and other special projects.
• May be required to travel to different locations to assist with training needs (May require overnight travel depending upon the location of the branch or project).
  
  

EXPERIENCE REQUIRED:

Minimum of two (2) years of experience in the CSR position, supervisory position or equivalent job specific skills and knowledge.

EDUCATION, CERTIFICATIONS & TRAINING:

High School Diploma or GED

Associate’s degree or equivalent experience.

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Skilled in the job duties, processes and regulatory requirements of the CSRs role(s).
• Ability to professionally and effectively explain concepts to others with patience and understanding.
• Ability to provide feedback with tact and professionalism.
• Basic clerical and processing skills.
• Strong Microsoft Office skills, including but not limited to Word, Excel and Power Point.
• Strong reading, writing and mathematical skills.
• Ability to communicate clearly and effectively.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
  
  

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.