Part-Time Video Banker (Automated Teller)

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Internal Deadline: 11/06/2023

Hours: Every other Saturday 10-3, closing most weeknights at 7pm. If working the weekend will have one other day off during the week.

Position Summary:

Video Banker provides support to all branches that maintain an Interactive Banker Machine. Accept remote assistance requests as well as provide overrides for customer transactions when needed. Responsible for providing excellent customer service and promoting bank products/services while processing transactions and paying out funds in accordance with bank procedures, regulatory and legal compliance requirements. Individual also assists the Branch Automation Supervisor with any additional duties as needed.

Essential Functions:

• Obtain customer identification, signature and any other necessary pieces of customer information and record all transactions according to regulations and procedures.
• When assisting with a remote request examine check or other documents submitted for the transaction in order to guard against bank loss.
• Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
• Work towards achieving continued satisfaction and retention of existing customers by promoting and educating about products that will further benefit their banking experience with RCB Bank.
• Assist the Retail Operations Support Department and/or Corporate Retail Coordinator with tasks, reports, projects, and deadlines as needed.
  
  

Experience Required:

• Customer service and cash handling experience required.
• Two years’ experience in banking preferred.
  
  

Education, Certifications and Specialized Training:

High school diploma or GED

Job-Specific Skills and Knowledge:

• Ability to communicate clearly and effectively with customers, co-workers, management
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Basic skills in Microsoft Word, Excel, and PowerPoint.
• Must exhibit positive attitude, self motivation to tasks, and an aptitude for problem solving
• Ability to learn products and services RCB offers to assist customers.
• Basic clerical and process skills.
• Strong reading, writing and mathematical skills
• Excellent communication skills, both verbal and written.
• Intuitive and responsive to the needs of their staff and customer base.
  
  

Working Conditions:

Individuals in the Video Banker position must be able to perform job functions within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals are typically seated for the majority of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance, the ability to work and travel varying hours.



Nothing in this job description restricts management’s right to assign or reassign RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.