Teller Supervisor

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).

Internal Deadline: 3/7/2025

POSITION SUMMARY: Supervises the teller area as delegated by the Retail Coordinator. Also responsible for performing teller duties when needed (providing excellent customer service and promoting bank products/services while processing transactions and paying out funds in accordance with bank procedures, regulatory and legal compliance requirements).

ESSENTIAL FUNCTIONS:

• Provides ongoing training and support to Tellers by writing and conducting performance reviews, participating in new teller training and mentoring.
• Prepares teller work schedules, reviews teller work on a regular basis and conducts teller audits.
• Handles more complex customer issues that may be referred to the teller supervisor from the lead teller or other tellers.
• Addresses teller performance/teamwork issues and handles any disciplinary actions that may arise, communicating all issues to the Branch President / Branch Manager.
• Performs teller duties while professionally assisting customers with concerns and/or questions that may be mentioned during the transaction and referring to other departments as needed.
  
  

EXPERIENCE REQUIRED:

Proven quality customer service experience, Current experience and proven success handling cash, Previous leadership experience (preferably in banking)

EDUCATION, CERTIFICATIONS & TRAINING:

• High school diploma or GED required.
  
  

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Thorough knowledge of teller services and customer service/relations.
• Basic clerical and processing skills.
• Strong reading, writing and mathematical skills.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Strong leadership and interpersonal skills.
  
  

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.