What are the responsibilities and job description for the Service Advisor position at RCC Automotive?
Job Summary
To be honest with you, we are tired of being mediocre. We are seeking a dedicated and knowledgeable Rockstar Service Advisor to join our automotive service team. If you are a experienced Advisor then you know what's expected of you.
We are expanding our business to all makes & models. Yes we are the diesel experts, but that can only take you so far. We are looking for someone who can help us grow. Who wants to be apart of something bigger than themselves. Who understands that their more than just a number at a dealership.
Strong leadership skills are a must, along with being a team player. Selfish & egotistic people are not gonna make it here.
Responsibilities
- Greet customers in a friendly and professional manner, assessing their automotive service needs.
- Schedule appointments for vehicle maintenance and repairs, ensuring optimal use of shop resources.
- Communicate effectively with service technicians to relay customer concerns and service requirements.
- Provide detailed estimates for services such as brake repair, shocks and struts, and auto body repair.
- Upsell additional services based on customer needs and vehicle condition, enhancing customer satisfaction.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Stay updated on automotive service trends, technologies, and best practices to provide informed recommendations.
Experience
- Previous experience in an automotive service environment is preferred.
- Knowledge of automotive systems including brake repair, shocks struts, and auto estimating is highly desirable.
- Familiarity with service technician roles and responsibilities is beneficial.
- Strong customer service skills with a focus on upselling automotive services.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills, both verbal and written.
Job Type: Full-time
Pay: $80,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $80,000 - $150,000