What are the responsibilities and job description for the Team Lead- Cabinet and Countertops position at RCC Holdings LLC?
Job Description
Job Description
Are you looking for a long-term career with a dynamic, exciting and growing company? Attractive employee benefits, competitive rates of pay and promotional opportunities demonstrate Primera’s commitment to rewarding, developing and retaining its team. If this speaks to you, we’d love to receive your application!
Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.
PRIMARY DUTIES AND RESPONSIBILITIES :
1. Customer service scheduling for countertops
2. Installation scheduling for countertops
3. Order entry for countertops
4. Inventory tracking for countertop and sink orders
5. Order tracking for cabinets and countertops for all divisions on a weekly basis
6. Creating job and templates in job runner for cabinets and countertops for all divisions
7. Assist manager in training for cabinets and countertops
8. Research no charge items and back charges
9. Assisting manager with on-boarding and training new team members
10. Other duties as assigned by the manager or senior leadership
KNOWLEDGE, SKILLS AND ABILITIES :
1. Effective leadership skills with a positive outlook and mindset.
2. Accepts accountability for individual and team success and growth opportunities.
3. Excellent communication skills, both verbal and written, with the ability to articulate thoughts clearly, concisely, and professionally.
4. Ability to relate and build trust with the team, the field, and all customers.
5. Capacity to train and guide team members to be the most successful and efficient possible.
6. Able to prioritize tasks, manage time and complete deadlines effectively.
7. Successful problem solving and forecasting skills.
8. Ability to multi-task and strong attention to detail.
9. Proficiency with Microsoft Office (Word, Excel, Outlook & Teams).
10. Ability to perform the essential functions as assigned.
11. Minimum two years’ experience in Customer Service.
