What are the responsibilities and job description for the Customer Relations Department position at RCD RV?
Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio’s leading RV dealerships with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple – offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community.
We want dedicated individuals who are looking to join a company and build a lasting career. If you’re interested in joining the RCD RV team, we encourage you to apply today!
RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays.
Our Business Development Center is expanding its front lines and we’re looking for personable and friendly individuals to join our efforts! If you are energetic, goal driven and a great multitasker- you’re just what we are looking for!
What’s in it for you? When you join our team, you become part of the RCD family! It’s more than a job- it’s the opportunity to build a career, make a difference and be part of an exciting industry!
Our BDC team members are the core of our sales team; we need candidates who are willing to make the first impression a great one! We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the confidence and communication skills to interact with customers over the phone and online with the purpose of setting up appointments to visit our dealerships.
Responsibilities:
- Contribute to the company’s sales efforts by professionally handling our incoming sales calls & online leads by following our established process and setting appointments for customers to visit our stores.
- Show passion and enthusiasm over the phone and through online lead follow up to get customers excited about RV’ing and visiting our stores.
- Maintain and enhance customer relationships through follow up by utilizing our CRM software and communicating with current and past customers to promote a good buying experience and ongoing relationships.
Qualifications:
- Energy- bringing a good, positive energy to work with you everyday
- Hustle- our BDC team members are always setting appointments for customers to come in!
- Above & Beyond- Our team believes in going the extra mile for our customers
- Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well
- Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers
Perks:
- RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday’s, and a 401k with company match!
- Promote from within culture.
- Work schedule that allows for a life outside of work. 40 hour work weeks.
- Week off at Christmas
RCD RV is a third generation family owned and operated business established in 1973. You’ll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!
