What are the responsibilities and job description for the Customer Success Business Partner position at RCI Adventure Products?
Career Opportunities: RCI Adventure Products offers a dynamic and exciting career path for ambitious professionals. As a Client Success Account Manager, you'll have the opportunity to build lasting relationships with existing customers, drive repeat business, and contribute to the growth and success of our company. If you're a motivated sales professional with a passion for delivering exceptional customer experiences, we want to hear from you!
About the Job: In this role, you'll be responsible for developing and maintaining strong relationships with existing customers. Your excellent communication skills and sales background will enable you to understand customer needs and provide tailored solutions. You'll also have the opportunity to identify upselling and cross-selling opportunities, educate customers on available products and services, and collaborate with internal teams to address customer needs effectively.
About the Job: In this role, you'll be responsible for developing and maintaining strong relationships with existing customers. Your excellent communication skills and sales background will enable you to understand customer needs and provide tailored solutions. You'll also have the opportunity to identify upselling and cross-selling opportunities, educate customers on available products and services, and collaborate with internal teams to address customer needs effectively.
- Develop and maintain strong relationships with existing customers to drive repeat business and long-term loyalty.
- Identify upselling and cross-selling opportunities within the current customer base.
- Educate customers on available aftermarket products, services, and enhancements that align with their business needs.
- Respond promptly to customer inquiries and provide timely solutions to enhance satisfaction.
- Work closely with internal teams to address customer needs effectively.
- Track and analyze customer purchase history to identify trends and anticipate future needs.
- Manage the aftermarket sales process, from quoting to closing sales, ensuring a seamless customer experience.
- Collaborate with sales and marketing to develop targeted promotional campaigns for existing customers.
- Maintain accurate records of customer interactions, sales activity, and opportunities in the CRM system.
- Attend trade shows, client visits, and networking events to strengthen relationships and explore new business opportunities.
