What are the responsibilities and job description for the Sales and Growth Specialist position at RCI Adventure Products?
About This Opportunity: We're seeking a talented Client Success Account Manager to join our team at RCI Adventure Products. As a key member of our sales team, you'll be responsible for developing and maintaining strong relationships with existing customers. Your excellent communication skills and sales background will enable you to understand customer needs and provide tailored solutions.
Key Responsibilities:
Requirements:
Key Responsibilities:
- Develop and maintain strong relationships with existing customers to drive repeat business and long-term loyalty.
- Identify upselling and cross-selling opportunities within the current customer base.
- Educate customers on available aftermarket products, services, and enhancements that align with their business needs.
- Respond promptly to customer inquiries and provide timely solutions to enhance satisfaction.
- Work closely with internal teams to address customer needs effectively.
- Track and analyze customer purchase history to identify trends and anticipate future needs.
- Manage the aftermarket sales process, from quoting to closing sales, ensuring a seamless customer experience.
- Collaborate with sales and marketing to develop targeted promotional campaigns for existing customers.
- Maintain accurate records of customer interactions, sales activity, and opportunities in the CRM system.
- Attend trade shows, client visits, and networking events to strengthen relationships and explore new business opportunities.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
- 2-5 years of experience in sales, account management, or a related role
- Strong customer relationship management and sales skills
- Excellent verbal and written communication abilities
- Proficiency in CRM software and sales tracking tools
- Self-motivated with a goal-oriented mindset
- Ability to work independently and as part of a team
- Willingness to travel as needed to meet with clients
- Experience in the amusement industry preferred
- Familiarity with aftermarket sales strategies and customer lifecycle management preferred
- Strong problem-solving skills and the ability to identify customer pain points and offer effective solutions are preferred
