What are the responsibilities and job description for the Desktop Support Engineer position at RCM Technologies, Inc.?
Full-time Contract Role
Title or Role: Help Desk Technician
Compensation: Up to $30/hr. commensurate with experience
Location: On site in Rockville MD
Length of Contract: 1 Year
PLEASE NO 3rd Party Agencies
Company: This is a role within the RCM Life Sciences Solution team to support a project at one of our Biotechnology clients.
Position description: Provide Onsite Support to end-users in the use of existing and new technologies, hardware and software. Provide first level Help Desk support in a timely and accurate fashion. If you have initiative, drive and strong technical skills, this job is for you!
Responsibilities:
- Set up user laptops and desktop workstations
- InTune and SharePoint exp.
- Configure and deploy laptop images for upgrades/new users
- Administer and troubleshoot network printers and scanners
- Maintain and manage file share access, and organizational group policies
- Maintain, create, terminate user accounts
- Process inbound requests to the Helpdesk promptly.
- Provide System Admin support such as security badge access
- Adhere to established best practices and policies .
Qualifications:
Strong knowledge of the following:
- Install, modify, and support antivirus / antimalware software on computers
- Microsoft Office 365 support
- Add and remove teammates to Office 365
- Add and remove teammates from distribution lists
- Grant permissions to SharePoint
- Trouble shoot Exchange problems
- Able to support users locally and remotely
- Good written and verbal communications skills
- Install and manage updates on all computers
- Maintain inventory of all information technology systems
- Strong trouble shooting skills on all Microsoft Office applications: Outlook, Word, Excel, OneDrive, etc.
- Review daily backups
Working knowledge of the following
- Intune
- Understand manual and automatic enrollment methods
- Manage user devices
- Manage policies
- Manage applications deployments and their updates
- Deploy scripts
- Windows Defender
Education & Certifications:
- A four-year degree, or equivalent experience, and three plus years of experience of IT related experience in a corporate environment
- Hands-on experience with desktop support
Equal Opportunity Statement:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.
About RCM:
RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
