What are the responsibilities and job description for the Receptionist position at RCO Management INC?
THIS POSITIN IS LOCATED IN BRUNSWICK, GA
Job Summary:
The Receptionist answers the telephone according to practice protocol and properly routes and triages messages as needed. The individual will register patients in a friendly, professional, timely, efficient manner and will properly verify/update all patient demographics, HIPAA, and insurance information. The Receptionist will collect any past-due balances, deductibles, insurance co-pays and/or out-of-pocket charges as needed from the patient. The individual is responsible for verifying all patient insurance eligibility and securing referrals and authorizations as needed. Daily, this position is responsible for the accurate end-of-day patient, cash, and insurance reconciliation. The Receptionist schedules appointments according to the provider’s template.
Duties/Responsibilities:
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies. Ordering office equipment and supplies as directed by the Office Manager when needed.
- Perform all front desk responsibilities as requested in accordance with practice’s policies and procedures. Duties include answering the telephone and triaging messages as needed. Also includes managing correspondence, emails, letters, and packages for appropriate distribution.
- Explain financial policy to patients, ensuring patient signs the financial policy and discusses the patient’s financial responsibility for co-pays, coinsurance, deductibles, and payment due at time of visit.
- Collect copays, coinsurance, deductibles, past due balances, and post payments at the end of the day.
- Verify and update all demographic and insurance information into patients’ Electronic Medical Record (EMR).
- Confirm the patients’ scheduled appointments.
- Maintenance of patient's chart regarding patient demographics, billing information and obtaining necessary consent form signatures.
- Comply with all OSHA and HIPPA policies along with all policies and procedures established.
Required Skills/Abilities:
- Excellent organizational, multitasking and time-management skills, with the ability to prioritize tasks.
- Ability to be resourceful and proactive when issues arise.
- Must be able to always display courtesy and sensitivity. Manage difficult or emotional customer situations. Meet commitments. Respond promptly to customer needs. Team player.
- Performs all other duties assigned by management team.
Education and Experience:
High school diploma or general education degree (GED). At least one (1) year work experience in a medical office environment as a receptionist with knowledge of EMR, medical terminology and HIPPA regulations.
