What are the responsibilities and job description for the Customer Service Representative position at RD Rubber Technology Corporation?
Customer Service Representative - Aerospace
Summary :
Act as the primary commercial company contact with customers. Review customer and supplier contracts. Manage order scheduling and document control.
Duties and Responsibilities include the following :
- Review and analyze purchase orders and contracts for contractual requirements, obligations, customer flow downs and stipulations.
- Recommend customer and supplier contract provisions and amendments.
- Negotiate contract terms, conditions and payment structures.
- Ensure federal, state and local legal requirement compliance and company policies are followed.
- Maintain document control in print and digital format.
- Print & distribute controlled documents.
- Maintain confidentiality regarding sensitive information and documents.
- Maintain record retention timelines.
- Respond to various customer emails and phone calls to manage orders and enquiries.
- Upon receipt of orders, gather the information necessary to prepare a quotation, which includes pricing, production lead time and terms and conditions.
- Deliver quotations to customers, follow up, track and report customer service performance metrics.
- Receive, review, and enter purchase orders into the MRP system, and distribute job travelers to appropriate personnel.
- Prepare shipping documents including pack slips, certifications, test reports, labels ensuring accuracy.
- Daily notification of customer shipments to customers with tracking information.
- Track and reconcile customer score cards.
- Monitor and actively manage customer portals.
Skills :
Education / Experience :
Salary : $28 - $36
