What are the responsibilities and job description for the Senior Application Technician position at Rea?
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Senior Application Technician will play a crucial role in ensuring the smooth operation and optimization of our IT applications landscape, directly contributing to the efficiency and effectiveness of our processes.
Responsibilities
- Identify and resolve issues related to application functionality, performance and integration with our vendor support team
- Collaborate with end-users at a second-level capacity, delving into intricate application-related challenges to understand their specific nature, and deliver prompt and advanced solutions
- Collaborate with vendors and external partners to address application-related issues and enhancements
- Assist in the implementation of new business applications, ensuring seamless integration with existing systems
- Propose and implement improvements to enhance the efficiency and effectiveness of business applications
- Develop comprehensive training materials, user guides, and documentation to support the effective utilization of IT applications
- Proactively identify performance bottlenecks, scalability issues, or security vulnerabilities, and implement corrective measures to optimize application performance and ensure data integrity
- Ensure compliance with regulatory requirements, industry standards, and internal policies governing the use of IT applications
- Stay abreast of industry trends and advancements in business applications
Knowledge, Skills, & Abilities
- Proficiency in configuring and supporting business applications (e.g., ERP systems, CRM)
- Comprehensive understanding of IT infrastructure components, including servers, networks, databases, and cloud computing platforms, and their interactions with software applications
- Strong analytical and problem-solving skills
- Excellent communication skills with the ability to translate technical concepts into non-technical language
- Meticulous attention to detail
- Strong organizational and time management skills
- Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent job experience
- 5 years of experience in IT support, with a focus on applications management and support
- Strong technical expertise in software installation, configuration, and troubleshooting
- Relevant certifications (e.g., CompTIA A , Microsoft Certified: Azure Administrator Associate) are a plus
Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Four (4) weeks PTO
- Twelve (12) paid holidays, of which three (3) are floating holidays
Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
