What are the responsibilities and job description for the Billing Office Float position at REACH Fertility PLLC?
Position: Billing Office Float
Supervisor Title: Business Office Manager
Regular Work Hours: Monday – Friday 7:00 AM – 4:00 PM, occasional holidays and weekends
Employment Status: Non-exempt, Full-Time Hourly
Please note, REACH has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.
Job Summary:
The Charlotte Business Office Float is responsible for covering any aspect of the business office necessary. Some duties include accounts payable, answering phones, billing, chart preparation, filing, posting, collections, insurance verification, medical records, patient registration, and scheduling. This position requires exceptional customer service skills and the ability to solve problems quickly.
Responsibilities:
- Collect and organize daily encounters
- Daily charge entry
- Research missing encounters
- Apply unapplied deposits to posted charges to reconcile accounts
- Activate and terminate insurances appropriately
- Reconcile charges with daily edit list
- Support front desk activities
- Support satellite office when needed
- Review financial order and insurance verification to assuage the need for prior authorization
- Obtain needed authorizations
- Prepare and send chart notes needed for prior authorization
- Confirm accuracy of CPT and ICD-10 codes in order
- Schedule procedures, surgeries and testing in a timely manner
- Communicate with patient regarding appointments and estimates
- Estimate patient responsibility based on insurance verification
- Collect estimated patient responsibility
- Update benefit verification as needed.
- Check-in patients
- Back-up to Front Desk
- Manage the outsourced insurance verification project
- Other duties as assigned
Education & Requirements:
- High School diploma required
- Knowledge of medical terminology, and preferred patient care experience.
- Strong communication skills, independent worker, detailed-oriented, computer savvy
- High level of customer service essential
- Excellent communication skills, both verbal and written
- Organized with an ability to multi-task.
- Self-motivated, Ability to make independent decisions after initial training with input when needed from Supervisor.
- Ability to maintain calm and professional demeanor in potentially stressful situations.
- Willingness to perform a variety of roles due to the decreased number of employees at the worksite
Employee Benefits Package:
- Health Insurance – Employer pays 100% of employee coverage
- Dental, Vision Insurance
- STD/LTD/Life
- Up to a 3% 401k Match
- PTO
- 7 Paid Holidays
- Leave for Parental Involvement in Schools
- Two Weeks Paid Parental Leave
