Inside Sales Manager

Job Title: Inside Sales Manager

Location: Omaha, Nebraska

Salary: $100-110K plus bonus

Job Summary of the Inside Sales Manager: The Inside Sales Manager (ISM) leads and optimizes Inside Sales operations, driving customer satisfaction, process efficiency, and team development. This includes driving customer satisfaction, optimizing quoting practices and tools, overseeing Automated Call Distribution (ACD) systems, and ensuring adherence to related procedures and work instructions. Additionally, they lead their team and support the broader organization in delivering world-class customer service to customers, prospects, outside sales force, and intercompany accounts. You will be managing a team 100% - this is not a blended coach/player role. Strong sales leader of people needed!

Responsibilities of the Inside Sales Manager:

• Lead a team of 10–15 Inside Sales professionals, driving excellent customer service.

• Manage quoting, call distribution, and customer escalations.

• In office technical sales, quoting.

• Utilize data analytics to optimize sales processes and team performance.

• Recruit, train, and develop a high-performing sales team.

• Collaborate with cross-functional teams to improve service and efficiency.

• Ensure the team delivers world-class customer service while adhering to sales procedures.

• Maintain appropriate staffing levels to manage call volumes and quotes effectively.

• Serve as the primary escalation point for complex and unresolved customer issues, driving swift resolutions to enhance customer satisfaction and minimize disruptions.

• Oversee and administer the Preferred Customer (‘Platinum’) program, ensuring continuous improvement and alignment with customer and business needs.

• Proactively address customer inquiries, escalations, and internal requests with urgency to ensure seamless operations.

• Utilize data analytics to monitor team efficiency, optimize sales processes, and enhance service levels through system improvements.

• Collaborate with the Customer Care Manager to refine the Automated Call Distribution (ACD) system, including staffing, queue assignments, and performance monitoring.

• Enhance the physical work environment to support high-quality service and team productivity.

Qualifications of the Inside Sales Manager:

• Bachelor’s degree in business or related field.

• A minimum of 3 years Inside Sales Management - managing a team.

• Flexible on industry background.

• Strong leadership, communication, and problem-solving skills.

• Proficiency in Microsoft Excel, Outlook, and Teams.

• Experience with CRM systems (SAP experience is a plus).

• Ability to analyze data, manage reports, and drive strategic improvements.

• Travel to customers or trade shows may also be required on occasion. Total travel is expected to be less than 10% both in state and out of state.

• This is an on-site position based in Omaha, NE, requiring full-time, in-office attendance (Monday–Friday)