Program Support Specialist

Position Description

The Program Support Specialist is responsible for performing clerical tasks including organizing files, drafting messages, scheduling appointments, and supporting the Director and staff with community events on a weekly basis.

Essential Functions

• Preparing correspondence, presentations, reports, proposals, and memorandums
• Supporting community events including creating flyers, handing out flyers, and providing information to the community at various events
• Assist the Director, Manager, and staff, as needed
• Monitoring the operations going on in the office
• Providing program support within the Youth and Family Wellness department 
• Scheduling meetings and appointments for upper level staff members and with executive functions
• Serving as the liaison and go-to person for any office conflicts and inquiries
• Managing the events schedule
• Tracking the inventory of office supplies and order as needed
• Assisting with the preparation of the department expenses and budget

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Supervisory Requirements
· This position has no supervisory functions and reports directly to the Program Manager, Youth and Family Wellness

Experience
One to two years’ experience in a related position required.
One to two years' experience working in the community preferred.

Licenses and Certifications
· Valid California Driver’s License is required
· Must maintain insurance on vehicle

• Vaccination is required by the first day of work and Reach Out will consider accommodations for disability- and religious-based reasons.

Additional Qualifications

To perform this job successfully, an individual should have the following general knowledge
· Required: ability to pass drug test and criminal background check (DOJ)
· Required: Flexible schedule allowing for evening and weekend community engagement events and meetings
· Required: Proficiency with Microsoft Office – Word, Outlook, PowerPoint, Excel
· Excellent organizational and interpersonal skills.
· Self-motivated with the ability to communicate well with community m embers of diverse racial/ ethnic backgrounds.
· Able to communicate clearly and with care, both in person and in writing, with proper grammar, and ability to write in a compelling and concise manner.
· Proactive, resourceful and interested in learning.
· Good team member and able to foster collaboration with staff and volunteers.
· Knowledgeable or interested in learning how to engage community member s in health education and advocacy.
· Demonstrated ability to communicate well with colleagues, supervisors and clients.

Knowledge Requirements

To perform the job successfully an individual should demonstrate the following competencies:
· Client Service - Anticipating and responding to needs and demands of clients (both internal and external).
· Change Management & Leadership -Instilling, implementing and dealing with change, challenges and ambiguity while also balancing the need for change with the need for continuity. Includes delivering the message of change and creating an environment that inspires people to change.
· Communication - Using language as a flexible tool to share and collect information, exchanging ideas and openly exploring a variety of perspectives adjusting style and content to each unique individual, audience and circumstance.
· Computer Use -Using computers and other forms of technology.
· Document Use -Finding, understanding or entering information (e.g. text, symbols, numbers) in various types of documents, such as tables or forms.
· Teamwork/Cooperation-Readily sharing information, knowledge and personal strengths. Seeking to understand and building on differing perspectives of others to enhance team efficiency and quality outcomes.
· Values and Ethics - Serving the Company with integrity and respect in personal and organizational practices. Includes respecting democratic, professional, ethical and people values. Building respectful, bilingual, diverse and inclusive workplaces. Ensuring decisions and transactions are transparent and fair. Holding themselves, their employee and their department accountable for their actions.

QUALIFICATIONS
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
· Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
· Mathematical Skills - Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
· Physical Demands - While performing the duties of this job, the employee is frequently required to sit; stand, and walk and use their hands to complete various tasks. The employee is occasionally required to react quickly with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
· Work Environment - While performing the duties of this job, the employee is infrequently exposed to extreme outside weather conditions. The employee is infrequently exposed to wet and/or humid conditions. On occasion the employee could be exposed to fumes or airborne particles. The noise level in the work environment is usually moderate as found in an office environment.
Reach Out is an Equal Opportunity / Affirmative Action Employer committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, pregnancy, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
Job Type: Full-time