What are the responsibilities and job description for the Customer Service Representative (Bothell, WA) position at React Health Holdings, LLC?

POSITION : Customer Service Representative

FULL-TIME / PART-TIME : Full Time

LOCATION : Bothell, WA

React Health is a fast paced, growth oriented, manufacturer and distributor of medical equipment serving the respiratory, sleep and cardiology patients, caregivers, physicians, and providers. React Health sells and supports its product and services in the acute-care, non-acute and home medical equipment markets. React Health has built a model that combines manufacturing and distribution of products and services to meet the challenges of the undiagnosed as well as those needing therapies after diagnosis in the sleep and respiratory population.

GENERAL SUMMARY

The Customer Service Representative (CSR) will own a portfolio of accounts and is responsible for building strong customer relationships, developing account management strategies, coordinating with internal teams to deliver solutions that exceed customers' expectations. The Customer Service Representative will identify opportunities for account expansion and drive brand loyalty by providing ongoing support through innovative solutions and product information.

QUALIFICATIONS

A minimum of 3 years of relevant work experience in leading projects
A minimum of 2 years in sales or customer account management experience
Proven ability to engage people of all levels and backgrounds.
Demonstrated ability in relationship building and customer liaison
Professional, outgoing, and articulate
Ability to multitask in a fast-paced working environment
Highly Organized and attention to detail
Confident in PC ability with Microsoft Office (Excel, word, PowerPoint, Email)

Preferred Education

A minimum of a Bachelor's Degree or equivalent experience.

Preferred Experience

Strong Background in Healthcare industry

Excellent attention to detail and project management skills.

Excellent written / oral communication skills required. Must be able to work effectively with diverse groups of people.

Physical Demands

Requires normal visual acuity and hearing.

Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.

Required to sit and use their hands and fingers to handle or feel and manipulate keys on a keyboard.

Additional skills may be required to perform additional task(s) specific to work location, department or line of business.

Working Conditions

Predominantly operates in an office environment. Some work (less than 5%) requires moving and lifting of heavy networking equipment.

DUTIES AND ESSENTIAL FUNCTIONS

Each Employee consistently demonstrates the following essential functions :

Responsible for overall customer relationship and all aspects of account health.

Partner with customers to support their individual needs, learn their trends, and present solutions.

Handle incoming and outgoing call volume from assigned strategic accounts.

Assist in tracking and shipping of orders, and order intake.

Monitor and review monthly forecasting purchasing requirements.

Achieve quarterly revenue growth and customer service targets.

Generate new sales opportunities by cross-selling within existing accounts.

Resolve customer concerns quickly while proactively identifying and solving root cause.

Understand and promote all React Health product lines.

Subject matter expert in product availability and industry knowledge.

Collaborate with other departments to advocate the 'voice of the customer.'

Be a team player with a positive attitude, willing to flex as business requires.

Flexibility to accommodate customer working hours.

Work within NetSuite to document customer interactions.

Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain.

Appropriate level of professional competence.

Ensures all department compliance guidelines are met.

Attends all meetings, in-services training, or continuing education as delegated by the supervisor.

Provides customer focused interactions.

Performs all duties necessary for the department as per department policies and procedures.

Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department.

Reasonable accommodations may be made to accommodate individuals with disabilities to perform the basic functions of the position without compromising client care. React Health is an Equal Opportunity / Affirmative Action Employer and is committed to providing a drug-free workplace. We are an Equal-Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

ABOUT THE ORGANIZATION React Health is a leading U.S. sleep, respiratory and cardio-pulmonary device manufacturer, distributor and diagnostic services provider based in Florida. React Health is focused on delivering comprehensive and integrated solutions to improve outcomes and the lives of patients with highly correlated sleep and respiratory conditions.

Pay Range : $26 - $31 per hour

Salary : $26 - $31

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Customer Service Representative (Bothell, WA)

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