What are the responsibilities and job description for the Technical Support Specialist position at Read AI?
About Us
At Read AI, we're pioneering advancements in consumer AI technology. Our innovative product streamlines meeting, chat, and email data, delivering concise summaries and actionable insights to save users time. Serving over a million users monthly, we're experiencing rapid growth.
The Role
As a Technical Support Specialist, you'll be the frontline of our customer support, adeptly handling and resolving issues across various channels. Your analytical skills will help identify trends and gaps, enabling you to design effective support interventions that enhance the customer experience. This role is perfect for proactive problem solvers who are passionate about customer success and eager to shape the future of Read AI's customer service.
Responsibilities
- Efficiently manage and resolve customer inquiries through support tickets and email
- Provide technical support by troubleshooting basic issues using Read AI's backend systems, leveraging your investigative abilities and technical knowledge
- Serve as a dedicated advocate for customers within Read AI, addressing concerns and ensuring satisfaction.
- Utilize both quantitative and qualitative methods to identify and address product, process, and training issues.
- Collaborate with internal teams to develop and refine troubleshooting workflows and determine root causes of problems.
- Develop and maintain internal knowledge bases and help center materials.
Basic Qualifications
Preferred Skills and Experience
Compensation and Benefits
The Technical Support Specialist position offers a base salary range of $68,000 to $72,000, along with equity and comprehensive benefits. Please note that the base salary is a guideline; individual compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also provide low-deductible health plans, flexible time off, and family leave programs.
If you're enthusiastic about making a tangible impact and eager to enhance your problem-solving skills, we'd love to hear from you!
Salary : $68,000 - $72,000
