What are the responsibilities and job description for the Account Coordinator, B2C position at ReaderLink?
Description
We are North America's largest book distributor with over 70,000 customer store locations. We move over 325,000,000 books per year and work with over 700 retailers and 500 publishers. If you want to end every day knowing that you helped deliver a book into the hands of readers across America, let's talk. We are recruiting for an Account Coordinator, B2C based out of our corporate office in Oak Brook, Illinois.
The Account Coordinator, B2C is an entry-level role that will perform specific tactical job functions through cross - functional management of multiple internal departments .
What You Will Be Doing :
- Provide operational support to customers and value sales reps.
- Create and manage items in customer systems.
- Assist with shipment bookings in customer portals.
- Secure images and title metadata from the publishers.
- Submit title set-up forms to customers and input SKU information in the distribution system.
- Act as a customer support agent - communicate effectively with the ReaderLink team member who manages the clients through written and verbal communication to ensure that outstanding service is provided, meeting each request and deadline .
- Set up virtual bundles in the internal system and communicate those details to the customer.
- Responsible for submitting purchase orders, tracking and monitoring inbound shipments, processing promotional orders, and tracking placement reports .
- Add titles to the internal system as needed.
- Participate in customer-facing calls and advocate customer needs to internal teams .
- Monitor customer's online sites to ensure titles are available and all content is complete and accurate.
- Work closely with the account management team and support other internal departments to meet customer expectations.
- Needs to be able to quickly assess a customer inquiry or account task, determine a solution or information needed, and own the process through completion and follow-up.
- Produce ad-hoc sales reports and stock-level information.
- Explicit dedication to the company, account team, and key retailers .
- Daily communication with ReaderLink's retail customers.
- Primary liaison with ReaderLink Distribution Centers to coordinate the needed service / execution levels.
- Provide administrative / account support as needed.
- Must be able to multi-task, meet deadlines, and manage the needs of the DCs, Inventory, and account management team.
- Other duties may be assigned, directed, or requested.
What You Will Need :
Salary : $20.00 / hour - $25.00 / hour
Employee Benefits Include But Are Not Limited To :
Health Plans -Medical, Dental & Prescription
Flexible Spending Accounts - Health & Dependent Care
Disability, Life and Accident Insurance
Vacation Pay & Paid Holidays
401(k) with Company Match
Author Events
Publisher-sponsored Book Club
ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE / Minority / Female / Disabled / Veteran.
ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans.If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected] , or call : (708) 356-3737.
ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE / Minorities / Female / Disabled / Veteran.ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected] , or call : (708) 356-3737.
Salary : $20 - $25
