What are the responsibilities and job description for the Order Entry Specialist (Customer Service) position at Reading Truck?
How You Will Make An Impact
The Order Entry Specialist (Customer Service) works directly with external customers and provides support to them by performing order entry, order status queries, and assisting with other customer-centric questions or requests.
The Nuts and Bolts
Process new orders into the order management system (JD Edwards)
Quote standard bodies and accessories using the price book reference in the computer system
Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
Work with other departments to ensure equipment availability and alignment with customer order dates
Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
Responsible for a group of assigned customers
Required Credentials
High School diploma or GED
Minimum of 3 years of order entry experience – manufacturing environment preferred
Experience With Large ERP (Order Entry) System Preferred
How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America.
Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards
We offer big company perks with small company culture:
Comprehensive benefits package including Medical, Dental, Vision and Life
401(k) Savings Plan with Company Match
Tuition Reimbursement
10 paid holidays
Generous Footwear, Eyewear, and Safety Equipment Discount Program
Paid Training and Development Programs
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.
INDDPSL
#PIQ
The Order Entry Specialist (Customer Service) works directly with external customers and provides support to them by performing order entry, order status queries, and assisting with other customer-centric questions or requests.
The Nuts and Bolts
Process new orders into the order management system (JD Edwards)
Quote standard bodies and accessories using the price book reference in the computer system
Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
Work with other departments to ensure equipment availability and alignment with customer order dates
Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility
Responsible for a group of assigned customers
Required Credentials
High School diploma or GED
Minimum of 3 years of order entry experience – manufacturing environment preferred
Experience With Large ERP (Order Entry) System Preferred
How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America.
Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards
We offer big company perks with small company culture:
Comprehensive benefits package including Medical, Dental, Vision and Life
401(k) Savings Plan with Company Match
Tuition Reimbursement
10 paid holidays
Generous Footwear, Eyewear, and Safety Equipment Discount Program
Paid Training and Development Programs
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.
INDDPSL
#PIQ
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