What are the responsibilities and job description for the Customer Support Representative (Chat) position at ReadTheory?
Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.
Note: We only accept applicants CURRENTLY LIVING in the USA
Why is this a great position?
ReadTheory has a truly unique story. We grew from 0 to one million active monthly users, with absolutely no marketing - one teacher telling another, telling another!
Our customer support team is integral to our mission, ensuring that our educators have the best possible experience with our platform. As part of a growing team, you would have the opportunity to shape the future of customer support at ReadTheory and make a meaningful impact on education and literacy.
Whom are we looking for?
The ideal candidate for this customer support role is someone with strong interpersonal skills and excellent verbal communication abilities. They should be personable, attentive, responsible, and able to follow through with tasks. We are looking for someone with perfect English and high technological proficiency (as we work in an online environment using common software). Previous experience as an educator is preferred.
Responsibilities
- Listen to customers' concerns, issues, and questions.
- Resolve customers' concerns and answer their questions to the best of your ability.
- Maintain a positive attitude and respond calmly to customers' complaints.
- Promote the product and the company positively to attract customers and address any concerns or questions.
- Recommend possible features to meet the customers' needs.
- If necessary, refer issues and questions to managers.
- Based on interactions, suggest features and improvements.
Qualifications
- 2 years of experience in customer support or similar roles
- Flawless English
- High proficiency in technology
- Previous experience as an educator (advantage)
Good to know
- 25 hours/week (US EDT Weekday Mornings)
- Located in North Carolina