What are the responsibilities and job description for the Patient Care Coordinator position at Ready 2 Hear?
Job description
Patient Care Coordinator
Location: Twin Falls, Idaho
Company: Ready 2 Hear
About Us:
Ready 2 Hear is a locally owned hearing aid store committed to improving the quality of life for individuals experiencing hearing loss. We serve the Twin Falls community with personalized hearing solutions, outstanding customer care, and a welcoming environment that feels like home.
Position Overview:
We are looking for a compassionate, organized, and detail-oriented Patient Care Coordinator to be the friendly face of our clinic. This role is essential in ensuring every patient feels heard, cared for, and supported throughout their hearing care journey.
Key Responsibilities:
- Greet and assist patients in person and over the phone with professionalism and warmth
- Schedule and manage appointments for hearing evaluations, fittings, and follow-ups
- Maintain accurate and confidential patient records using our EMR system
- Verify insurance coverage, assist with claims, and handle basic billing inquiries
- Provide patients with information on hearing aid options, care, and maintenance
- Collaborate with audiologists and other staff to ensure smooth office operations
- Monitor and manage office supply inventory and keep the clinic organized
Preferred Qualifications:
- High school diploma (Miniumum requirment)
- Experience in a healthcare or front office setting
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proficiency with EMR systems and standard office software
- A warm, empathetic demeanor and a patient-first attitude
- Bilingual in Spanish is a plus
- Experience as an insurance billing specialist is a plus
Work Schedule & Benefits:
- Full-time position: Monday–Friday, 8:30 AM to 5:00 PM
- Competitive pay based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on hearing products
- Opportunities for professional growth
How to Apply:
Send your resume and a brief cover letter to matt@ready2hearidaho.com
Ready 2 Hear is an equal opportunity employer. We welcome applicants from all backgrounds.
Join a team that’s truly changing lives—one ear at a time.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Twin Falls, ID 83301 (Required)
Ability to Relocate:
- Twin Falls, ID 83301: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Twin Falls, ID 83301 (Required)
Ability to Relocate:
- Twin Falls, ID 83301: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000