Technology Support Specialist | Full-time | In Office - PA

Who we are

Ready Training Online (RTO) provides a full-service online training solution created specifically for the service and retail industries. The RTO platform is a comprehensive training and reporting system designed to streamline employee training. The platform includes an extensive library of industry-rich content, real-time tracking and comprehensive reporting features. RTO is led by a team of production and learning design professionals, with expertise in the convenience, restaurant and retail industries.

What we offer

As a small company, we are able to provide unique learning opportunities to a motivated individual. Our employees regularly work across functionalities to experience multiple aspects of our business. We also offer a Paid Time Off package, paid holidays and a health benefit stipend. Plus, our CPO (chief puppy officer) and his canine staff visit often to motivate team members.

What we are looking for

Our dynamic company has an immediate opening for a Technology Support Specialist to fulfill our IT needs. Our on-site and remote staff will rely on your friendly help, technical proficiency, and timely assistance for technical network, hardware, and software issues in a multi-platform setting. This position will also maximize computer system capabilities by studying technical applications and making improvement recommendations.

** Qualified candidate will work full-time in our Elizabethtown, PA, office.

Duties and Responsibilities

• Installs and configures software and hardware, including desktop/laptop computers, printers, network equipment (switches, access points, etc.)
• Maintains accurate computer inventory and tracking, as well as receiving computer-related materials
• Conducts necessary maintenance on equipment and software including but not limited to: desktop computers, laptops, studio equipment, technology carts, mobile devices, software, telephony and VoIP, AV and presentation tools, printers and multifunction copiers. Ensures accuracy and current status of all hardware and licensing inventories.
• Provides accurate and timely technical troubleshooting, repair, and problem resolution support for staff. Researches and collaborates with all departments to provide high quality solutions.
• Evaluates expansions or enhancements by studying work load and capacity of computer system
• Manages system security, data back ups and software patches
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
•  Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions
  
• Prepares reference for users by writing operating instructions
• Maintains historical records by documenting hardware and software changes and revisions
  
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contributes to team effort by accomplishing related results as needed
• Other duties as assigned

Preferred Skills

• 2 years professional IT experience
• Associate's degree or equivalent experience preferred
• Strong problem-solving skills
• Detail oriented/strong skills in research, analysis, solution validation, and implementation
• Experience managing IT systems and applications, troubleshooting and repairing issues
• Knowledge of TCP/IP protocols and LAN/WAN configurations
• Experience/knowledge of Windows and MAC OS
• Experience with hardware set up, including network design and implementation
• Proficiency in the Microsoft Suite including Office, SharePoint, DevOps, Teams, and Intune
• Demonstrated aptitude to learn complex technical aspects of a software application
• Self-directed with a high degree of initiative and the ability to perform with minimal oversight
• Ability to work independently or in a team environment
• Ability to quickly adapt to new environments
• Excellent communication (written, listening, verbal) and interpersonal skills working with technical and non-technical personnel at all organizational levels
  
• CRM Experience, Salesforce preferred
• Proven vendor relationship management skills
• Ability to remain poised and calm when faced with difficult situations

We encourage you to check out our website: readytrainingonline.com and our Facebook page: www.facebook.com/ReadyTraining to gain better insight into our company and brands.

This company does not sponsor individuals for work visas.