What are the responsibilities and job description for the IT Help Desk Analyst position at Reagent Defunct?
Reagent Chemical & Research, LLC., headquartered in Ringoes, NJ, has been a leading US marketer of Hydrochloric Acid for over 65 years with terminals across the US, as well as truck and rail fleets. Employment with Reagent Chemical offers a competitive salary package, 401K with matching & profit sharing, PTO, 10 paid holidays, and a comprehensive health benefits package. A successful candidate will be responsible for maintaining smooth computer operations by promptly receiving, prioritizing, documenting, and resolving technical issues reported by end users; utilizing diagnostic tools; and providing in-person support at the desktop level to ensure employees can efficiently complete their business tasks. The salary range is $60,000 to $80,000, based on experience.
Key Responsibilities
Incident Management :
- Answer incoming help desk calls, emails, and tickets from end users, accurately logging details about the issue and user information.
- Effectively prioritize and triage incoming requests based on urgency and impact on business operations.
- Troubleshoot common hardware and software issues related to desktops, laptops, peripherals, and applications.
- Perform initial diagnosis and attempt to resolve issues at the first point of contact.
- Perform other related duties as assigned.
Problem Resolution :
Documentation and Tracking :
User Support :
Required Skills and Qualifications :
Technical Skills :
Soft Skills :
Education and Experience :
Physical Requirements :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $60,000 - $80,000