Network Operations Lead

Job Title : Network Operations Lead

Job type : C2C; 6 months

Location : Riverwoods, IL or other locations in North America. This position is a remote role but may require occasional office travel based on projects.

Basic Functions :

Responsible for delivering high quality network performance for client users and applications.

This role requires expertise and a strong track record of success in managing a hybrid network with both traditional & cloud-based network technologies, with rapidly increasing emphasis on Cloud based technologies.

It is a highly technical and functional role, combining industry knowledge of best practices in Networking and cloud technology with leadership & day-to-day network operations and support across North America, Europe, and Asia Pac.

Ensure delivery of stable and reliable network services by meeting optimized SLA’s and timely delivery of operational Projects, Incidents, Changes and Requests.

• Maintain high operational hygiene through timely upgrade of network equipment, development and maintenance of Standard Operating Procedures, timely reporting of operational performance etc.
• Drive the resolution of network related Major Incidents in a timely and effective manner and ensure the ability to recover quickly in case of a disaster.
• Create strong emphasis on the delivery of network performance to a hybrid user base and mission-critical applications.
• Develop a proactive culture and behavior through identification and resolution of issues through network performance monitoring and alerting & continuous network performance analysis and optimization.
• Identify underlying problems that impact (or may impact) network uptime and performance and drive effective resolution to these problems.
• Deliver improved agility and performance through focus on automation of manual operational activities, especially in a Cloud.
• Collaborate with other leaders in Operations, Global Information Security and Workplace Technology & Applications Delivery to deliver best end to end solutions & outcomes for the organization.
• Acts as a mentor for the team, guiding them to continuously learn and adopt new network and cloud technologies.

Must Have Skills :

Required expertise :

Highly Preferred skills

Soft Skills

Education & Certifications

Thank you