Leasing Agent

• Meet or exceed budgeted occupancy requirements by:
  1. Creating a positive prospect experience.
  2. Managing Knock leasing platform by following up with leads and keeping a consistent engagement score of 85% or higher.
  3. Scheduling tours, showing apartments and follow up with prospects.
  4. Respond to leasing inquiries via email, if applicable.
  5. Process prospect background check.
  6. Ensure prospect meets or exceeds Company screening requirements.
  7. Process paperwork required to determine household eligibility for affordable housing programs.
• Process resident applications and follow up with residents to get necessary paperwork to lease and or renew resident leases.
• Complete a monthly pricing analysis of competitive buildings to optimize pricing and promotions.
• Provide residents and applicants with exceptional customer service and foster good resident relations.
• Report any issues with vacant apartments that would deter the ability to rent. 
• Guide residents to the appropriate staff member to address issues.  You may address if the above items are complete.
• Attend Compliance training in person at corporate office, via video conference or provided by a vendor.
• Attend regularly held training and meetings as necessary.
• Participate in resident activities and outreach programs.
• Be a valuable part of an effective on-site team.
• Perform other duties as assigned.

Position Requirements:

• Previous leasing or related sales experience preferred.
• Yardi experience preferred.
• Knock experience preferred.
• Previous affordable housing experience with Section 8, LITHC and Tax Credit preferred.
• Ability to communicate effectively, both verbally and in writing.
• Excellent organizational skills and the ability to multi-task/meet deadlines.
• Intermediate proficiency with Microsoft Office suite.
• Maintain a professional office environment and treat fellow coworkers and residents with respect.
• Ability to understand and follow instructions.
• Knowledge of Fair Housing Laws and the ability to apply them in your daily interactions with residents, applicants, and prospects.
• Consistently follow, enforce and support Company screening criteria as required by the Fair Housing Laws and Company.

Physical Requirements:

• Ability to sit for long periods of time at a computer.
• Ability to lift up to 10 pounds.
• Ability to twist, turn, bend, stoop and walk up and down stairs as necessary.