What are the responsibilities and job description for the Front Desk Agent position at Real Estate / Hotel Company?
Benefits : 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance
The ideal candidate is going to be dynamic and dedicated Front Desk Agent.
Responsibilities may include but are not limited to :
- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests by name
- Ensure that all guest feel welcomed to the property
- Register guests and assign rooms
- Conduct check-in and check-out processes
- Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
- Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
- Handle cash, credit card, and other financial transactions.
- Post charges such as room, food, wine to ledger.
- Compute or adjust bill, collect payment, and make changes for guest.
- Other duties as assigned.
Preferred Experience :
1 year of Customer Service Experience
1 year in Hospitality or similar experience
Bilingual is a plus