What are the responsibilities and job description for the Real Estate Concierge position at Real Estate on Purpose?
Real Estate Services Concierge
Pam O’Bryant: Managing Director
What is Real Estate on Purpose (REOP)
REOP’s mission is for the agent and client to fall in love with real estate again. We provide sales support, client services, and contract to closing support for our client agents, thereby encouraging client referrals to the agent. We accomplish this by providing the services at an exceptional level, every time. When problems occur, we take a proactive approach.
Who we are looking for:
Growth oriented talent. The ideal person for this position will apply a consistent ability to accomplish every detail both well and on time with minimal supervision. This individual will also bring their brain to work - noticing inefficiencies and opportunities to provide better service more effectively in terms of both outcome and cost. The ideal applicant should anticipate managing one or more virtual assistants as workload grows.
Specific tasks:
- Manage the agent support systems.
- Check in with client agents quarterly
- Curate client events
- Create and maintain an operations manual that documents all systems and standards.
- Keep the director, Pam O’Bryant, informed of all problems and issues beyond your ability or authorization to handle.
Essential duties:
- Manage the elements of the CRM platform.
- Knowledge of both marketing and sales platforms such as Canva and ClickUp
Communications/interactions:
- Daily with Pam O’Bryant
- Agent clients
- Attend weekly company meetings
Management responsibilities:
- As REOP grows, be responsible for hiring and training additional staff.
- Manage communications between your area of responsibility and our agent clients.
Knowledge/skill:
- Desire to grow the operations for a startup through becoming a $10 M operation.
- Strong written and verbal skills. The ideal applicant will be able to handle problems and complaints without emotion and always seek a ‘win-win’ solution.
- Strong organizational skills to manage varying workloads and to ensure all the required steps in the CRM platform are completed on time and to the client’s delight.
- A great ability to focus on details until each task is completed.
- Remain calm in all situations. The goal is to always be the adult in the room and focus on solutions rather than issues.
- Willing to learn and acquire new skills.
- Begin each day with a service attitude. Our purpose at REOP is to serve our client agents and their clients.
- Education. High School Graduate
Compensation:
- Beginning salary $4k per month.
- Escalating profit bonus - we make more, you make more
Job Type: Full-time
Pay: From $4,000.00 per month
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Reston, VA 20190 (Required)
Ability to Relocate:
- Reston, VA 20190: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Reston, VA 20190
Salary : $4,000