Bilingual Operations Associate

Real Floors is now the largest multifamily flooring provider in the country!

Job Title: Bilingual (required) Operations Associate

Job Type: Direct / Full-Time

Location: 1220 Cook Street, Columbia, SC 29203

Hours: Monday - Friday (8:30AM-5:30PM)

COMPANY OVERVIEW:

Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

Job Overview: We are looking to welcome a BILINGUAL professional to oversee the activities of our subcontracted flooring installers. This position will focus on dispatching subcontractor work orders, processing inspections and deliveries, and providing support to our subcontractors during installations.

Responsibilities:

• Communicate with our subcontracted flooring installers to assign work orders efficiently.
• Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
• Communicate with subcontractors and colleagues to resolve any work order issues.
• Research issues related to work order chargebacks and warranties.
• Utilize your in-depth knowledge of our products and services to satisfy customers and retain business.
• Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
• Be willing to perform additional duties as necessary to support the team and company goals.
  
  

Qualifications:

• Fluency in both English and Spanish is required.
• Preferred 2 years of experience in providing phone-based customer support. Demonstrated ability to handle customer inquiries efficiently and professionally.
• Ability to accurately perform data entry tasks while engaging in phone conversations.
• Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy.
• Proactive in identifying, researching, and resolving problems as they arise. Takes initiative to solve issues and assist others when needed.
• Proficient in corresponding effectively and professionally via email.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
• Prior experience in the flooring industry is preferred, but a willingness to learn and adapt is equally valued in potential candidates.
  
  

AMAZING BENEFITS:

⭐ Paid Time Off (PTO)

⭐ Paid Holidays

⭐ FREE Life & Disability Insurance

⭐ Health Care Insurance - Company pays most of the cost!

⭐ Dental & Vision Care Insurance options

⭐ Retirement 401(k) GENEROUS company match

⭐ Annual Bonus Potential

⭐ Fitness Membership Reimbursement

⭐ Employee Referral Bonus Program

⭐ More!

Real Floors: We Live “Got-Your-Back-Ability” Every Day!

NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.