What are the responsibilities and job description for the Customer Service Representative position at Real Floors?
Real Floors is now the largest multifamily flooring provider in the country!
JOB TITLE: Customer Service Representative
LOCATION: Corona, CA
JOB TYPE: Full Time
HOURS: Monday - Friday
PAY RANGE: $20.00-$24.00/hr
COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country - we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country - we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
What You'll Do:
- Process and manage incoming customer orders via phone, email, and our online portal.
- Provide clear and helpful solutions to customer inquiries and direct them as needed.
- Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
- Coordinate with internal departments to resolve any issues related to orders and installations.
What We're Looking For:
- Bilingual fluency in English/Spanish is not required but is a plus.
- 2 years of customer service experience, preferably over the phone.
- Strong computer skills, with the ability to learn new systems quickly.
- Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
- Professional communication skills, both verbal and written, with a focus on customer satisfaction.
- Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
AMAZING BENEFITS:
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
- Paid Time Off (PTO)
- Paid Holidays
- FREE Life & Disability Insurance
- Health Care Insurance - Company pays most of the cost!
- Dental & Vision Care Insurance options
- Retirement 401(k) GENEROUS company match
- Annual Bonus Potential
- Fitness Membership Reimbursement
- Employee Referral Bonus Program
- More!
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Salary : $20 - $24
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