Maintenance Technician

Introduction

Ready to work for the #1 property management company in the United States. Real Property Management has been the leader in residential property management for over 35 years. In this role, you can help RPM Bay State West support our customers throughout the Western Mass region, with specific focus on Hampden and Hampshire Counties. At Real Property Management, our proven experience and industry leadership give us the edge in developing top-tier property management professionals. As a franchisee of one of the largest residential management corporations in the U.S., we have the training and support to take you from a job to a career.

Job Description

A Maintenance Support Technician is responsible for supporting all of the business’s maintenance activities, including vendor management. Strong candidates will bring a full range of knowledge, including but not limited to; general handyman skills, carpentry, painting, drywalling, flooring, light electrical and plumbing. The Maintenance Tech will perform tasks assigned by the maintenance coordinator and authorized by the company.

Essential Responsibilities

· Application and knowledge of general maintenance work and repairs

o Handyman – manage turnovers, replace windows / screens, lock changes, pest control

o Carpentry – replacing doors, installing trim / molding, replacing cabinets,

o Painting – filling holes, priming, painting

o Drywalling – hanging sheet rock, taping, applying joint compound, sanding

o Flooring – installing LVP, removing carpet, limited tile work

o Light Electrical – changing outlets, replacing lights, troubleshooting

o Plumbing – changing faucets, tub spouts, shower valves, toilets, clearing drains

· Provide high quality work and services in a timely manner

· Schedule, communicate, perform, and invoice Property Inspections using Rent Check

· Manage all incoming maintenance including scheduling, performing, and closing out work orders

· Maintain the established customer service standards for both owners and tenants

· Work with code enforcement agencies to ensure units are fully compliant with requirements

· Train and develop maintenance team members

· Ensure that business development and maintenance revenue targets are met

· Protect and promote the company culture and morale

· Promptly respond to and resolve customer and vendor issues.

· Manage operation of maintenance vehicle, tools, and equipment

· Assist with after-hours emergency maintenance by answering calls and creating a plan of action

Key Attributes

· Must have excellent technical skills and the ability to employ them safely

· Excellent communication and interpersonal skills with a customer service focus including the ability to stay calm with challenging tenants

· Effectively reads and writes with emphasis on email and text based communication

· Excellent telephone manner and technique

· Operate with a sense of urgency, while keeping safe practices

· Highly detail oriented and organized in work. Prioritization skills are critical.

· Able to track and enter critical details for a work order – time, receipts, etc.

· Strong analytical thinking and troubleshooting skills

· Ability to operate independently with minimal direction from manager to accomplish objectives

· Computer skills to include proficiency with Microsoft Office, Appfolio, Rent Check

· Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance

Requirements

· Minimum of 3 years’ experience in residential maintenance and housing repairs

· Own tools necessary for basic maintenance functions

· Ability to communicate effectively with clients, tenants, vendors, and staff

· Ability to schedule and estimate work hours and requirements to complete tasks

· Local area knowledge with the ability to safely drive to jobsites

· After hours calls and site visits as necessary

· Valid driver’s license is required / Work truck is a big plus (gas will be covered)

· Cell phone is required (monthly expense will be paid)

Compensation

Real Property Management offers a competitive salary, Paid Time Off (PTO), a 401K plan, and more. Join our growing team and build yourself a career!

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• Opportunities for advancement
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• The job requires frequent interaction with tenants in their homes. Are you comfortable interacting with people in a variety of environments?

Experience:

• Property maintenance: 3 years (Required)

Language:

• English (Required)

Ability to Commute:

• Ludlow, MA 01056 (Required)

Work Location: On the road

Salary : $55,000