Demo

Resident Experience & Make-Ready Coordinator (Entry Level)

Real Property Management Pros
Arlington, VA Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/2/2025
Location: Northern Virginia (local candidates only)

Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Resident Experience & Make-Ready Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.

Why Join Real Property Management Pros?

  • Hands-On Training: Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single-family property management, from property evaluations to coordinating “Make Ready” maintenance projects.
  • Local Expertise, National Support: We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds—personalized mentorship backed by national resources.
  • Positive Resident Experience: We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
  • Collaborative Environment: You’ll join a team that values communication, teamwork, and proactive problem-solving—so you’ll always have support at your fingertips.

What You’ll Do

  • Oversee Move-Ins & Move-Outs
  • Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
  • Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
  • Coordinate Make-Ready Projects
  • Organize repairs, cleanings, and other services between Resident turnovers.
  • Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
  • Champion Resident Satisfaction
  • Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
  • Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
  • Collaborate with the Leasing Team
  • Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
  • Provide concierge-level service by educating Investors on property statuses and potential upgrades.
  • Maintain Detailed Records
  • Accurately document all interactions and property details in our software systems.
  • Keep digital and physical records updated for compliance and accountability.

Who You Are

  • Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
  • Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
  • Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
  • A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
  • Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
  • Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
  • Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management.

Qualifications

  • High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
  • Experience in a customer-facing or project coordination role is a plus.
  • Valid driver’s license and reliable transportation for on-site visits.
  • Ability to pass background checks in accordance with local regulations.

Compensation & Benefits

  • Hourly Rate: $18–$25/hr (commensurate with experience)
  • Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
  • Work Structure:
  • Full-Time, 40 hours/week occasional overtime (paid at 1.5x)
  • Hybrid approach: field work, remote tasks, and regular office collaboration
  • Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
  • Paid Holidays & PTO: 8 paid holidays additional paid time off based on tenure
  • Mileage Reimbursement: For field visits and errands
  • Professional Growth: We value internal promotions—learn single-family property management from the ground up and chart a path to higher-level roles.

Ready to Make an Impact?

If you’re looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today! We can’t wait to see what you’ll bring to our team.

Salary : $18 - $25

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