What are the responsibilities and job description for the Customer Service Representative position at Real Soft, Inc.?
Job Title : Customer Service Representative
Location : Helena, MT
Employment Type : W2 Hourly
Description :
May perform one or more of the following:
- Using a computerized system, responds to customer inquiries in a call center environment.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
- Provides clear and concise information about the status of a claim or Medicaid member
- Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
- Acts as an advocate for the Medicaid client or Provider.
- Educates clients about managed care access, rights and benefits through outreach scripts.
- Check voicemail and Fax routers.
- Complete required assigned training.
- Track daily task for quality review.
- All other duties as assigned.
Required Skills:
- Outgoing and energetic attitude
- Ability to communicate clearly and confidently
- Ability to multi-task
- Ability to analyze new situations and apply problem-solving skills
- Ability to relate to the customer
- Ability to remain calm under pressure
- Ability to adapt to and incorporate new technologies
- Ability to learn from past mistakes (and Successes!)
- Ability to manage time effectively
- General conversational ability and call control
- Attention to detail
- Grammar and spelling accuracy
Suggested Skills:
- One year medical insurance or medical office experience
Job Type: Contract
Pay: Up to $16.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Experience:
- Call Center: 1 year (Required)
Ability to Commute:
- Helena, MT 59602 (Required)
Work Location: In person
Salary : $16
