What are the responsibilities and job description for the CW-SS-Customer Service Specialist II position at Real Soft Inc?
Job Description
Job Description
Customer Service Specialist II
Location : Jacksonville, FL (Onsite)
Hybrid 4 days in office, 1 day Remote
CW-Customer Service Specialist II :
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company"s products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues.
The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties : Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints.
Educational Requirements : High School Preferred; Work Experience : No Experience Required; Physical Requirements : Sedentary Work. Career Level 2IC.
