Sales Operations Coordinator

Title : Sales Operations Coordinator - Hybrid

Contract : 3-6 months before conversion

Location : Port Washington, NY 11050

Pay Rate : $25.00 / hr on W2

GENERAL FUNCTION - The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings.

In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

MAJOR DUTIES AND RESPONSIBILITIES

Supports the Account Manager in the achievement of annual invoiced sales performances.

Facilitates and supports entire order process from order creation to invoicing.

Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.

Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).

Makes sure all orders received through all Luxottica devices are entered on time, to be quickly delivered.

Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit / Pricing department to address all credit-related customer issues.

Acts as the project manager on NPI activities as bridge between Sales Product / Marketing and Supply Chain.

Tracks past and future orders, updating all the Account Managers, Customers and Business Planners.

Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year.

Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company (locally in Atlanta and overseas) across different customers.

Communicates in a timely and clear manner to customers' inquiries via email and / or phone.

BASIC QUALIFICATIONS

Associates Degree

2 years related work experience

Strong customer focus

Organized and analytical

Excellent communication skills verbal and written

Ability to work efficiently in a fast paced environment

Strong PC skills, including Excel, Word and PowerPoint

Strong time management skills

Ability to work independently

Attention to detail and accuracy

Innovative thinking

Strong interpersonal skills; ability to work well with all levels of internal leadership and staff

Salary : $25